executive summary
Business Transformation at Energy Utility Company

Faced with evolving customer needs and a changing regulatory landscape all in the midst of an economic downturn, things needed to change. Operating costs were too high, but more importantly, there was a much bigger opportunity to take the whole of the business under review and fundamentally rethink their positioning for the future.

A true transformation is a whole-of-business effort, but the client wasn’t set up to work that way. It was heavily siloed, unaccustomed to change, lacking leadership alignment, and reluctant. From the boardroom to the field, our consulting partner worked across the business and with its people to deliver a transformation program that caught the interest of the global power industry.

benefits
  • $350m reduction in annual cost base
  • An effective organization restructure and change program
  • Enterprise-wide engagement and culture improvement
  • Increased capability KPIs